Strategic Foresight in the Business Services Sector 2021

About the report  

Main conclusions 

• Highest scores factors that will affect the business services sector, based on PESTLE analysis (Political, Economic, Social, Technological, Legal and Environmental), were increased taxation, deterioration of the investment climate in Poland, availability of the talent pool in Poland, macroeconomic instability, shortage of skilled IT employees and emigration of the talent pool from Poland, green offices and ESG, AI implementation on a large scale, hybrid workforce and cybersecurity, stability of the legal environment in Poland.

• The two most important black swans identified: political instability in Poland, major cybersecurity breaches.

• In the 2031 perspective, the growing scale of sector operations in Poland will become its main competitive advantage. Poland will always be in the game because of numbers (scale). 

• The report contains of two visions of the business services sector in Poland in 2031 - depending on the scenario, the sector will grow to 480,000 or 650,000 employees by 2031r. 

• Poland is no longer considered a low-cost location but rather a location with optimal costs per value generated. Soon, the key will be to innovate and continuously commercialize improved and new services and solutions introduced to the global market, where Polish centers already operate. Innovation will become the dominant method of operation.

• The Knowledge-Intensive Business Services industry has become one of the most significant  competitive advantages of the Polish economy and a distinctive specialization of several cities. The industry in Poland is ready to offer higher-end competencies needed for more advanced and complex tasks.

Foresight participants ABSL 2021